How Educators Can Use AI Agents Responsibly
AI agents are becoming more common in education, offering exciting possibilities to streamline tasks and enhance learning. But with great power comes great responsibility, and educators need to understand how to use these tools ethically and effectively. In short, responsible use means prioritising student well-being, ensuring fairness, maintaining transparency, and understanding the limitations of the […]
How Agentic AI Is Reshaping Customer Service
The way we get help from businesses is changing, and a big part of that is down to something called agentic AI. Simply put, agentic AI isn’t just about answering questions; it’s about taking action, making decisions, and even learning from those actions to solve your problems more effectively. Think of it less as a […]
Evaluating empathy in generative AI: what current benchmarks miss
Right, let’s dive into how we’re currently trying to measure empathy in generative AI and, more importantly, where we’re probably getting it wrong. When we talk about ‘evaluating empathy’ in AI, what we’re usually trying to do is see if these systems can understand and respond appropriately to human emotions, needs, and contexts. The problem […]
AI Professional Development Is No Longer Optional — It’s Emergency Mode
Let’s get straight to it: AI professional development isn’t just a good idea anymore; it’s a critical, urgent necessity for anyone looking to stay relevant in the modern workforce. The rapid advancements in Artificial Intelligence are fundamentally reshaping industries, roles, and the very nature of work. Ignoring this shift isn’t an option; it’s a fast […]
AI Agents in the Workplace: Opportunity, Risk, and Reality
Alright, let’s talk about AI agents in the workplace. The big question, the one most people want answered straight away, is whether they’re going to replace us all or make our jobs easier. The short answer? A bit of both, and a whole lot of ‘it depends’. They’re not a magic bullet, nor are they […]
Privacy, trust, and emotional safety in AI therapy tools
So, can AI therapy tools truly offer privacy, trust, and emotional safety? The short answer is: it’s a complex and evolving landscape, but with careful design and responsible use, they certainly can get close. It’s not a straightforward yes or no, as it depends heavily on the specific tool, its developers, and how you, the […]
AI Tutors vs. Human Teachers: Finding the Right Balance
So, AI tutors versus human teachers – what’s the deal? Honestly, it’s not really an ‘either/or’ situation. Think of it more like figuring out the best tools for the job. AI tutors are getting pretty impressive and can be fantastic for certain things, but they’re not about to replace the unique magic a human teacher […]
The Business Case for Investing in Agentic AI
Agentic AI, in simple terms, is AI that can act autonomously to achieve a goal, rather than just respond to prompts. Think of it as AI that doesn’t just answer your questions, but can go out and find the answers, analyse them, and even take action based on its findings. It’s a step beyond your […]
Mental health chatbots in non-WEIRD settings: lessons for global deployment
Mental health chatbots are becoming increasingly common, and while they hold great promise, their effectiveness isn’t a one-size-fits-all solution, especially when we talk about deploying them in non-WEIRD (Western, Educated, Industrialised, Rich, Democratic) settings. The main takeaway is this: simply porting a chatbot designed for a Western audience to, say, a rural community in sub-Saharan […]
How to Build an AI Agent Strategy for Your Organization
So, you’re wondering how to actually build an AI agent strategy for your organisation, not just talk about it. That’s a smart move. Instead of getting lost in the hype, let’s get down to brass tacks. The short answer is: it’s about identifying specific problems AI agents can solve, figuring out how they fit into […]